HIGH PERFORMANCE ELECTRONIC COMMUNICATIONS

When you're both a clothing manufacturer and an operator of a retail fashion chain with 47 outlets like MEXX Canada, electronic communications are crucial. Ultra-fast transaction speeds for customers and increased communications capacity for the organization's members can help improve service and profits. These are just two of the advantages MEXX Canada has gained from the networking equipment Bell installed in 2003. The company's new infrastructure integrates its local voice and data networks and extends IP telephony to all its locations.

SERVICES THAT GROW WITH YOU

As Éric Champagne, Director of Operations for MEXX Canada, explains, the company's old system was obsolete and had serious limitations in terms of speed and capacity. “It was hindering the company's growth. Now we can carry out a greater number of operations at the same time and—more importantly—faster. For example, the electronic processing speed for a customer transaction has increased fivefold, from 15 seconds to less than three. That has really improved our customer service. What's more, our network is not only faster but more stable and durable, and because it's scalable, it will be able to keep pace with our growth.”

A NETWORK AS FAR REACHING AS OUR VISION

After finishing installation of this new equipment on schedule, Bell began working on a second solution for MEXX Canada: connecting the company's platform to the Bell Electronic Business Network (BEBN). This second project, which should be completed in spring 2004, will extend MEXX's LAN to its 47 Canadian locations and further improve the network by enabling the company to deploy a host of new secure, transparent applications.

“We'll be managing our inventories and approximately 980 customer accounts in real time,” explains Mr. Champagne. “And that's on top of everything we have planned in the way of human resource management and training, telework, internal audits, marketing, rationalizing our business processes, detailed analysis of all our operations, etc.” Like all the other BEBN users, MEXX can count on seeing significant savings in time and operating costs.

RELIABLE & ADAPTABLE SOLUTIONS AT COMPETITIVE PRICES

MEXX Canada's Director of Operations has nothing but praise for the Bell solutions and the team implementing them. “Compared to the other offers we received, Bell's proposal was really competitive in terms of price. And the quality of the technicians' work has been remarkable; they've really understood our needs.”

BE OPTIMISTIC ABOUT THE FUTURE

With its new cutting-edge technologies MEXX Canada is well positioned for retail commerce in the 21st century. As Mr. Champagne says, “when you already have access to the tools you'll need in the coming years, you can look to the future with optimism… even more so when those tools will save you valuable time better spent preparing for that future.”