ANSWERS THAT SURPASS OUR EXPECTATIONS

You're an organization employing some 20 people that needs to equip itself—practically overnight—with communications facilities, especially a telephone system and sets. What equipment should you choose? Who should you have install it? How can you be sure to make the best use of it? These are just a few of the questions that needed to be resolved in 2003 by the Centre de liaison sur l'intervention et la prévention psychosociales (CLIPP), a non-profit organization dedicated to gathering psychosocial research data and facilitating access to this information by the people who need it (researchers, journalists, heads of political organizations, etc.). Fortunately, Bell had the answers to all their questions… and much more!

PRODUCTS AND SERVICES ADAPTED TO MEET OUR NEEDS

During its first few years of operation, CLIPP used the telephone equipment of the Université de Montréal, where its offices were located. However, in August 2003 a change in funding regulations suddenly required the organization to acquire its own communications facilities. CLIPP's administration immediately thought of Bell.

“And we haven't regretted it,” says Jean Perrault, CLIPP's Director. “Bell not only installed a telephone system and sets along with the perfect switch for our needs but also the server and firewall for our future Web site as well as the necessary equipment to build our internal network. And they even helped us find a financial institution to arrange financing for the whole thing over three years!”

EXTRAORDINARY CUSTOMER SERVICE

In addition to the convenience of dealing with a single supplier, Mr. Perrault is very pleased with the excellent quality of service provided by the entire Bell team: the salesperson, installers, billing clerks, etc. “The new equipment represented all sorts of complex technical concepts for me and my colleagues, but the Bell people were exceptionally skillful in helping us understand. And that's on top of promptly looking after the myriad details involved in an installation of this nature, while carefully monitoring the overall process. Every one of the Bell employees we spoke with was very obliging, demonstrating a complete understanding of our situation and answering our questions clearly and diligently.”

SAFE & HIGH PERFORMANCE EQUIPMENT

CLIPP's Director concludes by underscoring the importance of the server and firewall Bell installed for the organization's future Web site: “People looking for research information on psychosocial intervention or prevention will soon be able to obtain it on our Web site, which means the site will be at the centre of our activities. Thanks to the equipment provided by Bell, we'll have a secure virtual library, and consulting those resources will be fast and efficient, both for us and our Web site's visitors. It will be a wonderful example of technology serving research.”